Reporting

Reports clients believe. Human opens only.

Delivered, human opens, automated opens, clicks, bookings — per variation, per sending domain, per subscriber when you need it. Live from the first message, under your brand, with a share link a client can open without a login. And across your whole book, the partner view shows usage and results per client: the numbers behind every invoice.

Human vs automated opensPer-domain and per-variationShareable client links
https://portal.harbourfinch.com/reports/2318 · share link on
Spring service reminder
Northgate Dental · sent 3 Sep · 48,212 recipients
Delivered 99.7%
Delivered
48,067
Human opens
31.4%
Clicks
6.8%
Bookings
412
Opens over 14 days · humans only
● Human opens 31.4%
● Automated 12.1%
Scanners never count as customers.
VariationSubject lineHuman opensClicks
A · winnerYour six-month check-up is due, {first name}33.2%7.4%
BSix months already? Let’s keep that smile on track29.6%6.2%
Why opens are classified

The open rate on most platforms is wrong, and everyone in the industry knows it.

Corporate mail security opens every message it receives and clicks every link, looking for threats. To a naïve platform, that is an engaged subscriber. Report those opens and a campaign looks like it had a 60% open rate when a third of that was software. Build a segment on it and the “engaged” audience is full of scanners. Run a test on it and the winner is whichever subject line the scanners hit first.

SendTo classifies every open. Opens that arrive the way software opens — instantly, from infrastructure, in patterns no person produces — are counted as automated. The rest are human. Both are on the report, in separate columns, so a client can see the real number and the reason the raw number was higher.

It is a smaller number. It is also a true one — and a true number is the only kind you can build a strategy on, or a retainer.

The campaign report

Live from the first message: delivered, human opens, automated opens, clicks, bounces, complaints, unsubscribes and the responses the landing page collected. The Variations tab compares every version. The Domains tab shows how the balancer spread the campaign and how each domain delivered. Subscriber-level activity is there when a client asks a specific question.

  • Live progress and results
  • Variations and domains tabs
  • Subscriber-level activity
https://portal.harbourfinch.com/reports/2318 · share link on
Spring service reminder
Northgate Dental · sent 3 Sep · 48,212 recipients
Delivered 99.7%
Delivered
48,067
Human opens
31.4%
Clicks
6.8%
Bookings
412
Opens over 14 days · humans only
● Human opens 31.4%
● Automated 12.1%
Scanners never count as customers.
VariationSubject lineHuman opensClicks
A · winnerYour six-month check-up is due, {first name}33.2%7.4%
BSix months already? Let’s keep that smile on track29.6%6.2%
mail · Inbox
PrimaryPromotionsSocial
N
Northgate Dental
Your six-month check-up is due, Sarah — Six months already? Let’s keep that smile on track…
9:41 AM
F
Fairview Realty
Just listed: 14 Harbour View — Four bedrooms, water views from every level…
Yesterday
R
Roast & Co.
Your loyalty card just went digital — Your tenth coffee is on us. Now it counts itself…
Mon

Shareable, branded, no login

Every campaign report has a share link. Send it to a client and they see the report under your brand, read-only, for that campaign only. It is the fastest way to turn a campaign into a renewal conversation.

  • Share link per campaign
  • Your brand, no login required
  • Read-only, campaign only

The partner view

Across your client book: campaigns sent, delivered, engagement and usage, per client, per month. It is the view you invoice from and the view that tells you which clients are growing and which need a call.

  • Per-client results and usage
  • The numbers behind every invoice
  • Growth and churn signals at a glance
https://portal.harbourfinch.com/dashboard
Harbour & Finch
Dashboard
Clients
Campaigns
Domains
Reports
Billing
Team
Good morning, Claire
Tuesday 10 September · 26 active clients
+ New client
Monthly revenue
$18,400
▲ 12% vs last month
Active clients
26
+3 this month
Delivered
99.7%
platform-wide
Campaigns sent
84
this month
Revenue from clientsLast 12 months
Domain health
northgate-mail.comEstablished
fairview-homes.comEstablished
brightpath-mail.comWarming
osteria-lume.comWarming
ClientYour priceCampaignsDeliveredStatus
NNorthgate Dental$600/mo699.8%Active
FFairview Realty$900/mo1199.7%Active
BBrightpath Fitness$600/mo499.6%Active
LOsteria Lume$450/mo399.9%Active
MMaison Ferro$750/mo899.7%Active
For your business

The report is where the retainer gets renewed.

A number the client believes

Human opens are lower than the raw figure and true. Clients who have been burned by inflated stats notice — and trust the agency that told them.

A monthly review that runs itself

A link in an email. They open it, they see their campaign, they see your brand. The review meeting is about what to send next.

Invoices from the same screen

Usage and results per client, per month. Bill with confidence and spot the clients ready for a bigger plan.

1 linkper campaign, under her brand

The first time I showed a client human opens next to automated opens, they asked why nobody had ever told them. That became the pitch.

Claire WhitfieldFounder, Harbour & Finch
FAQ

Questions

How are automated opens detected?

From how the open arrives — timing, origin and pattern. Opens that behave the way security software behaves are classified as automated; the rest are human. Both are reported.

Will my open rates look lower?

The human open rate will be lower than a raw open rate. It will also be true, and it makes segments and tests reliable.

Can a client see the report without an account?

Yes, by share link, under your brand, read-only, for that campaign only.

Can I see results across all of my clients?

Yes. The partner view shows results and usage per client per month.

Show the client a number they can trust.

Human opens, per-domain delivery and a share link — under your brand.

No contract · Cancel any time · Explore everything before you pay